Frequently Asked Questions
You will find most of the answers to your gang questions on this page. 🐱👤
Order and shipping
Our delivery times have varied since the Covid-2019 crisis.
We undertake to deliver the items ordered as soon as possible. The delivery time is 3 to 15 days depending on the products and the available stock. The average delay observed is around 10 days.
Unfortunately it may happen that deliveries take longer than expected (up to 30 days maximum) which is why we apologize in advance for this delay.
As soon as the order is placed, we send an order confirmation email and then we prepare your order as soon as possible. So it can happen that our team is late for example at the end of the year celebrations in view of the many orders sent.
Once your order has been shipped you will receive an email indicating a tracking number to track your order with either one or more packages depending on size and shape. Remember to check your Spam folder if you cannot find the email in your inbox.
If your package does not appear, don't worry, your package has simply not arrived in your country or has not yet been traced by the carrier.
You can track your order using the links below depending on the carrier of the package:
The post office
We work with several suppliers, when you place an order, each supplier takes care of a particular product. If you order 5 different items, you will therefore receive 5 different packages and these will arrive at different times (some will be faster, some will be slower). On the other hand, if you order the same product 3 times, then they will all be sent in 1 single package.
No worries ! Send us an email using our contact form at the bottom of this page telling us your problem: we will give you an address to which you will have to send the package back to us. Once received, we will issue a refund or an exchange according to your request.
Contact and miscellaneous
Yes ! Depending on your number of followers or your influence we can decide whether or not to choose you as an influencer of our store, because we have a lot of requests. For more details you can contact us using our contact form .
You will receive a commission for each purchase made with your code or partner link. This is to reward you and allow you to promote the Tokyo Revengers series to your friends or community on all social networks.
We offer two payment solutions on our store: Stripe for transactions via credit card and PayPal for faster purchases. We enter the payment as soon as your order is prepared to check that your balance is not negative when you order.
Our frequently asked questions page does not answer your problem or you have a concern: Contact us using our contact form .